Wednesday, February 4, 2015

64% calls to women helpline pranks or wrong #s !! 30% wrong district !!! DV calls less than 1% !!


Women's helpline received 76,000 prank calls in 2014


BENGALURU: This helpline was launched to help women in distress but over the past one year it's caused much stress to its operators. The toll free number of Vanitha Sahayavani was flooded by lakhs of calls in 2014 but not all were genuine. It was frequently misused by men wanting to hear a female voice. Of the 2.31 lakh total calls made to the 24×7 helpline in 2014, 75,951 were prank calls and over 71,429 were wrong numbers. Most of the prank calls were made during the night.


"These calls are mostly from places like Raichur, Kalaburagi, Vijayapura and other north Karnataka districts. They're usually made from coin-operated phone booths, so it's difficult to track the callers," said a woman cop at the helpline. Six women cops work in three shifts at the call centre along with counsellors.


Helpline employees have made note of the numbers from which they repeatedly received prank calls "We've had instances of men saying they're unable to sleep and hence they're calling. But tracking these calls is a problem. When we dial back, either there is no response or the caller is not available. It's a sheer waste of time and energy," said Rani Shetty, coordinator of the helpline.


Every time the helpline conducts outreach programmes or the number is published by media, the number of prank calls swells. "Pranksters have no clue what we do here. We are awake at night only to ensure we don't miss any genuine call," rued a woman cop.


Few complaints, more pranks


Total no. of calls made: 2.31 lakh


·         Wrong numbers: 71,429


·         Prank calls: 75,951


·         Other District calls: 69,481


·         Information related: 7,588


·         Family problems: 3,166


·         Domestic violence: 838


·         Harassment: 847


·         Public alerts: 342


·         Teasing: 223


·         Rescue calls: 129


·         Quarrel complaints: 658


·         Cheating complaints: 464



-Source : TOI




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